Terms and Conditions

Effective Date: December 17, 2024

Welcome to Bacao! These Terms and Conditions (“Terms”) govern your access to and use of our services, including the Bacao mobile application and website bocao.do. By using our services, you agree to these Terms.

1. Definitions

"Bacao": Refers to our app, website, and related services.
"User": Refers to any individual accessing or using Bacao.
"Service": Refers to food delivery and related services offered by Bacao.

2. User Account

You must be at least 18 years old to create an account.
You are responsible for maintaining the confidentiality of your account credentials.
Bacao reserves the right to suspend or terminate accounts for any violation of these Terms.

3. Orders and Payments

All orders are subject to availability.
Prices displayed on Bacao include applicable taxes.
Payments must be made through the app’s supported payment methods.

4. Cancellations and Refunds

Users may cancel an order before it is accepted by a restaurant or delivery partner.
Refunds are subject to Bacao’s policies and the specific circumstances of the cancellation.

5. User Responsibilities

Provide accurate information when creating an account or placing an order.
Do not misuse the platform, including fraudulent activity or attempts to disrupt services.

6. Limitation of Liability

Bacao is not liable for:

Delays or failures caused by third parties, such as restaurants or delivery partners.
Losses or damages caused by unauthorized account access.

7. Changes to the Terms

Bacao reserves the right to update these Terms at any time. Changes will be effective upon posting to our website or app.

8. Contact Us

For questions or concerns, contact us at:
Email: info@bocao.do
Website: bocao.do